Over the past decade, our team has realized something: the way we do things... well, it's sometimes different than what customers have come to expect.
This year, we’ve been glued to television coverage of wildfires, devastating hurricanes, earthquakes and other natural disasters both here in the U.S. and around the world. We’ve seen the destruction and some of us have even – perhaps – been closely tied to those affected.
Learn what sets one solution apart from another, and the questions you should be asking to make the right decision.
Far too often, data collection is considered a “simple” task, requiring a tool (either mobile or a pen and paper), a simple survey or set of questions, and a goal for after it’s collected. Sometimes, when sending out a basic survey to customers, or completing another basic tasks, that’s all that’s required.
Often, when we feel a need for improvement, or like a process is “broken,” we look for the most straightforward solution: we look to solve a specific problem.