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Caroline Kenwell

By: Caroline Kenwell on June 5th, 2018

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Questions Worth Asking

Healthcare | Patient Care

As a patient care provider, or administrator working with a patient care team, you understand that needs seem to change on a regular basis. Whether those needs relate specifically to patient conditions, to facility improvements or compliance with regulatory agencies, you have a lot on your plate.


The unchanging aspect of your practice, however, is it’s focus: providing the highest possible level of patient care while maintaining optimal levels of patient satisfaction. Without a balance between these two goals, you’re unlikely to grow or even function at the level that’s preferred.


If you’re unsure of whether you’re working with the right solutions - those that could simplify necessary yet tedious processes - to help maintain optimal levels of care and patient satisfaction, the following questions may be worth asking.


  • Are my solutions “dated?”

When you think of the technology solutions that run your practice what comes to mind?


If it’s “wow, I wish I could do xxx.” or “this just doesn’t meet our needs like it used to.” Or, any other number of “what ifs?” it might be time for a change.


Technology - especially as it relates to the healthcare industry is constantly changing and evolving. When practices and caregivers don’t have access to the information they need, when they need it, in a format that makes sense, every other operational aspect of your facility or practice could suffer.


  • What does an average appointment look like from the patient’s view?

Think about patient experiences for a moment.


What does a patient experience when interacting with your care team? Do they share the same information they’ve shared at every single appointment since their first with a nurse, then list current problems, then share the exact same information with your provider?


Why?


Is it because that’s what is best? OR is it because the information that’s gathered can’t possibly be shared with a provider in a way that is both comprehensive and efficient?


If your patients spend more time repeating themselves and regurgitating the same information over and over again, the process could probably use some improvement.


  • What does an average appointment look like for my provider team?

Now, flip sides.


Your doctors, nurses and providers likely got into the medical field because of their interest in helping patients. Are they able to do this without hurdles on a regular basis?


Or, are they forced to fight with technology to - hopefully - get a full picture of a patient’s health before making decisions?


If the balance in understanding a patient’s condition, and gathering/working with patient data seems off, it’s time for a change.


  • How accessible are reports for compliance?

Compliance is a given in the medical field. Changing processes to keep up with changing regulations is an ongoing process that’s not likely to go away.


But, when your staff must pull patient information and reports to demonstrate compliance, how complicated is the process? Is information readily available in the correct format? Or, is excess time spent preparing reports accordingly?


  • What are common frustrations among my provider team members?

Take the time to talk to your provider team and staff members. What are their current frustrations? What concerns do they have relating to the solutions and systems you have in place to gather patient data and use it to make informed, beneficial decisions?


You may be surprised by what you hear!


These are just a few general questions to get you started. But, if you find that there are more negatives than you expected among your responses, the way you gather and report on patient data may be in need of a tune-up.


We would love to share the ways the iFormBuilder and the Zerion suite of products work to help healthcare teams - like yours - focus on what matters most: improved care. To learn more, visit our resource center, today.

About Caroline Kenwell

Caroline Kenwell is an Account Manager at Zerion. In her spare time, she enjoys attempting the NY Times Crossword, going to see local bands, exploring northern VA & D.C., and sitting around campfires as much as possible.

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