Not All Benefits are Black and White
When searching for software solutions – especially mobile data solutions - it’s easy to want the “simple” solution. You want to find the right fit for your needs with as little intervention as possible.
To meet this need, you likely do as much comparing as possible without jumping into the solutions themselves. You might watch a demo or two…but, for the most part, comparing costs, features and capabilities are probably top priorities.
Unfortunately, taking this approach might leave you with a solution that’s not exactly what you’re searching for. Even if the comparison list feels right, you could still be falling short.
That’s Because Not Everything Fits in a List
If we’re going to be brutally honest, lots of data solutions provide similar benefits. Certain things that used to be true advantages have become common place. Allowing for integrations, keeping data “secure” and other benefits are now mostly expected.
*It’s important to note, in this area especially, that even if a comparison chart shows two solutions offering the same benefits, they may not be equal. For example, “security” means different things to different providers. A password system might not be enough. Offline data collection might look very different to two different providers, and so on.
It Goes Beyond Features
Once the job of comparing basic features and the extent of those features is complete, you still may have some serious due diligence required to make the “right” decision.
That’s because – when it comes to finding a successful solution – support is everything.
Even with the perfect data solution and an expansive amount of technical experience and expertise, you won’t be as familiar with the solution itself as those who created it and work with it day in and day out. Unfortunately… many providers take this for granted, assuming common knowledge and expertise. This means that even if you select the solution that seems right, you might not be able to use it to its full advantage, because the support that’s needed to fully implement it and improve processes just doesn’t exist; you’re left to go at it alone.
Where Full Service Comes into Play
That’s why the Zerion way – like many other things – is a little different. We don’t believe that providing a solution and letting a customer figure it out is the best way to make big things happen. We believe in partnering with customers, providing a full-service model of support to ensure success from the start.
This looks different for different customers. Various educational options and training options might be a part of the solution. Team members that are on call and available to jump in to help create forms, provide support and fix bugs are definitely part of the solution.
Full service might mean something different to you, but to us, it means providing targeted support and the best possible solutions from day one; it means you’re not alone.
Something like this? It doesn’t fit on a comparison chart; it’s not something so easy to quantify. That doesn’t mean it’s any less critical for long-term success.
Interested in learning more about what this might mean for your team? Talk to us, today! Start a conversation using the chat button below, or, jump into a free trial. We look forward to learning more about your teams needs, while providing targeted solutions and support along the way!