Maximizing Potential: Zerion and You
"Probably one of the better support services I have ever experienced. Great job Zerion!" - Eric, ICFI
You can build it yourself, but you don’t have to! The Zerion Implementation team works with enterprise customers and their deployments. Our implementation teams are able to work with you as you jumpstart your mobile data collection project, to supporting a growing deployment, or as you explore ways to implement new workflows to save time, money, and resources.
"I truly appreciate each person’s efforts in putting this entire project together. Everyone I have interacted with at your company has been absolutely great to work with. I can tell your team goes above and beyond and it shows in the level of customer service you guys provide."
Always available in the corner of the website and the Customer Success Center, chat support is a great way to ask our team a quick question or be directed to the right resource. Chat with a real, live human person...no robots around here! Our agents on chat work to support all timezones 5 days a week. If you happen to have a question while they are away, do not fear! You can still submit your question and they will answer it the next time they log in.
"The support was timely, and to the point. I achieved what I wanted to achieve because of the excellent support. Thank you Zerion staff. The whole experience has so far been fantastic. A robust product which works well and still has plenty of bells and whistles." - Richard, RKA Robinson
Personalized Training & Certifications
“If everyone is moving forward together, then success takes care of itself.”- Henry Ford. We want to make you and your team are successful and training is big part of that. With our Training and Certification programs groups receive an intimate training experience. Individuals walkaway feeling confident in their Zerion skills and have all the tools needed to deploy projects successfully with best practices. Large enterprise customers can feel confident sharing some of the form building responsibilities with users after they have completed our Form Builder Certification program. We recognize that each project and each individuals role in the project is unique and that is why we offer multiple training offerings: Private Online or Onsite Training, Form Builder Certification and the KickStart Training Program.
"It’s been great working with the Zerion team! Every touch point that myself and my team have with Zerion instills more confidence in their ability to meet our needs. Training has been fantastic and Berit has been able to lead us through some of the complexities of the form development process with ease! The Yakima team is happy to be partnered with Zerion!" -Josh, Yakima
Free Special Topic & Training Webinars
Whether you are new to the platform or looking to do more, there is a webinar for you! The Zerion Training webinar sessions are designed to help users at all stages of their projects improve knowledge of Form Building, discover how to integrate data with other platforms, or how to best manage Zerion projects. Join us for a Special Topics Webinar to be introduced to new ideas, integrations, showcase customers solutions and upcoming products from the Zerion Software team. In these free live sessions, we love customer interaction wether asking questions on the material being presented or are presenting material themselves, it is great to learn from each other.
"I thought Berit and Penny gave us a perfect introduction about the Zerion." - Junjie, CityU of Hong Kong
The Zerion Professional Services team brings projects to life! Professional Service engagements range from product feature enhancements, to on-site project discovery days, to web-service creation, to development consulting. This team has everything you need to make your enterprise deployments successful.
"I'm always impressed by the quality of support the folks at Zerion provide. Responsive, helpful, and friendly. Thank you!" -Sarah, Anderson Geographics