How Do You Analyze Critical Data?
It seems like a pretty straightforward question: how do you analyze the data that your business or company needs to operate effectively or grow into the future?
While it seems simple, it may not be so clear cut. That’s because data itself is not always clear or easy to work with, not from the start, at least.
Data – especially for organizations that deploy or work with field service teams – is absolutely critical for day to day functioning. It provides a roadmap for moving forward, allows those in management to make critical decisions and helps daily operations function in a smooth and efficient manner.
Do you see the value in simplifying the way you analyze critical data? Do you wonder if there’s an “easier” or “better” way to get it all done? If so, read on.
The Value of Data Analyzation from Start to Finish
Data is only as powerful as the processes in place behind it.
In fact, the amount – and quality – of data collected, the way it is procured, the way it is analyzed and the way it is used to make decisions and take action all work together. If one of these processes is lacking, the potential power of the data will be lacking as well.
Recent studies have shown that companies that analyze data efficiently to optimize their operations and modify their service offerings and/or delivery see not only increased profits, but higher levels of customer satisfaction as well.
In fact, field service companies that use technology to better analyze data see an increase in profits that is 18% higher, and customer retention rates that are 42% higher than companies that do not. Put simply, companies that use data to its fullest extent – from the collection point forward – do better than those that do not.
The Problem Lies in the Process
The missing link for most companies lies somewhere in the “how.” They understand the value of good data, but, making it work to its fullest potential remains problematic.
This is because data – on its own – can be tedious. Collecting it looks different from one company to another, and making it work is a challenge of its own. Common trouble points include:
- A lack of mobile data collection tools. When data is collected on pen and paper, multiple steps must take place before it can be analyzed in the first place, including basic data entry
- Too many touch points. When too many team members or programs are in place to take data from its raw format to where it needs to be, the potential for error and/or missed data increases.
- Tedious processes. Spending hours entering data into a spreadsheet, or, sorting data that has been entered and using formulas to create an acceptable final product takes time away from more important operations and costs money. This is a basic business principle.
- When data is not used efficiently and passed through automated workflows and processes, the time from collection to final presentation is delayed, which makes it less useful than data presented in real-time.
When data-related processes – collection, analyzation and reporting – are less efficient than they can be data will be less useful than it could be.
The Solution: A Focused Process Revamp
If the above situations and holdups sound familiar, you’re not alone. Using data to its fullest potential is a challenge faced by field service teams and businesses across the globe.
Zerion has recognized these challenges, and has created solutions designed to specifically address and remove common roadblocks. We believe that – when used correctly – data is a powerful driver for field service teams.
The Zerion Suite of products include mobile data collection apps - like iFormBuilder - and tools, ultra-secure storage options, customized reporting solutions, professional document creation and more, which all work together through automated workflows designed to save you time and money.
Ready to make data work for you? To better analyze critical information that could propel your business to the next level? Get started today. We can’t wait to work with you.